Should I Sign the Confidential Medical Records Release?

One of the common questions I get is “Should I sign the medical records release the insurance company sent me?”

We find that often these releases are too broad and allows the insurance company too much lattitude to look into your medical records and history.  Often the insurance company is going to go through your records and then order even more, so they might have 10 to 15 years of your private records without you ever knowing.  Sometimes the medical records have mistakes in them (what am I saying, I mean often the medical records will have mistakes in them) so you will want to know that before someone else sees them and contact the provider to fix the record.

Remember, they aren’t going to pay your medical bills as you go along.  They don’t want to help you get more treatment so that you can make a larger claim against them, so they are going to force you to treat without their help, so why should you give them any leverage to lower the value of your claim?  Remember that insurance adjuster you are “working with” at the insurance company is likely the same person who is going to try chisel your case and pay as little as possible.  Is that fair?  No, but the insurance company only cares about keeping its expenses low, and that means paying you as little as it can get away with, regardless of how much you are entitled to.

When the insurance company sends you the medical release, they might also slip in another form – a release. They may send you a check with it.  Just know that once you sign a general release, that’s it. If you need care later or if there’s some undiscovered injury and you need an operation or something else further down the line, the insurance company is not going to pay for it.

We suggest you get your own records and make sure they’re accurate and then send those to the insurance company.

I’m sure you have questions about where to start. That’s not a bad thing; in fact, you’re in a great position now that you came by and read this article. I want to share with you some priceless FREE information.

You can order our free consumer guide “The Seven Deadly Sins That Can Wreck Your Injury Claim” to learn more about personal injury claims in Texas.

If you have a question for Andrew, you can submit it confidentially online.

What Our Clients Say

hired Mr. Traub following a motor vehicle accident in which a driver ran a red light and t-boned and totaled my car. I was injured in several places, one of which was a significant concussion which rendered me unable to think clearly or deal with the stress of wrangling insurance companies and all the other mountains of details that must be dealt with in situations like these. From the beginning, he was caring first and foremost. He was patient with my repeated questions (my concussion left me unable to hang onto details, for about a month I'd have to ask and re-ask even the simplest of things). He took my case and got started right away. Thanks to working with him I was able to have access and referrals to medical care that would have been difficult for me to attain otherwise, as I am self-employed and without health insurance. I felt the wonderful feeling of peace of mind knowing that someone was in charge and on my case, being a very strong advocate for me, my recovery, and my well-being going forward. I know having that kind of trust was an asset in my being able to focus all my attention and energy on getting back to myself and my routines. I always had prompt responses to emails or phone calls, and to address the earlier comment that expressed having a negative experience in communicating, any "cross-examining" I experienced-- and it was only one conversation-- was only about trying to get all the information straight and clear for the purpose of keeping things on task, up to date and 100% accurate for my case. It was one conversation, and it was quickly and easily resolved. And it was all because he had my back. I would highly and enthusiastically recommend hiring him when in need.

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Natalie Durkin

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While most of our clients hail from Austin, Round Rock, Cedar Park, Georgetown, and Pflugerville in Travis and Williamson Counties, we have also worked with clients in Dallas, Houston, and San Antonio. Other clients have come from Lakeway, Jollyville, Anderson Mill, Kyle, and Leander. If your accident was in Texas, we can help you. The information on this website is for general information purposes only. Nothing on this site should be taken as legal advice for any individual case or situation. This information is not intended to create, and receipt or viewing does not constitute, an attorney-client relationship.
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